RETURNS POLICY

At SBP we believe in keeping our customers happy...always. We offer hassle-free returns. If any product that you receive does not meet your expectations do write to us at stylebypanaash@gmail.com and we’ll surely assist you.

PRODUCT RECEIVED IN DAMAGED CONDITION OR WRONG ITEM:

If the outer packing is damaged or tampered with, we advise the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact us at stylebypanaash@gmail.com

Kindly retain all packaging materials and product/s until a set of instructions from us regarding the same is received.

In case of any other complaints regarding the delivered package, email us at stylebypanaash@gmail.com within 24 hours of receiving the product.

Do not return any product(s) before receiving a confirmation email from SBP for the same. In case you wish to return a product, write to us at stylebypanaash@gmail.com within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return the said product.

All shipping costs of returning the defective products to SBP, over and above such amount paid by customers towards shipping charges while receiving the same from SBP are to be borne by the customer entirely.

All defective products are to be returned to SBP in its original condition, original packaging, with the invoice and sealed carefully. Please return your order as per the instructions given to you by the customer care team at the time of return confirmation.

Safe receipt of defective products by SBP is the sole responsibility of the customer.

SBP shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then SBP shall make the necessary modifications/alternations at the cost of the customer.

REFUND:

SBP will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

No refund will be given by SBP if the order has been delivered with the color and size as selected by the customer while placing the order.

In the event of the error having occurred on the part of SBP, the product can be replaced or the amount will be refunded through store credit only.

PARTIAL REFUNDS:

In the case of multiple products being ordered, if for any reason whatsoever, SBP is unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, SBP will either provide a store credit to be used for future purchases or refund the amount for that particular product.

CANCELLATION:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours. Customised order like easy saree, blouse stitching will not be cancelled once the order is placed.

A maximum of 4 business days is required by us to initiate the refund once a cancellation request is received. You will be notified regularly of the refund status.

CREDIT ISSUES:

The credits against the customer's credit card account normally take three (3) business days to be processed. After this, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer's account.

PRODUCT DISCLAIMER:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned in SBP are only approximate values. Because products on SBP are designer made, handwoven, and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying, and differences in display outputs due to lighting, digital photography, color settings, and capabilities of computer monitors.

Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care, and packaging this cannot be completely avoided.

In case you are unsatisfied with the product received from SBP, you may contact the customer care team at stylebypanaash@gmail.com with your complaints/ feedback.

International Shipping Policy

At Style by Panaash, we strive to provide our customers with a seamless shopping experience, ensuring that our products reach you wherever you are in the world. Please carefully read and understand our international shipping policy before placing an order, as it outlines important terms and conditions regarding customs duties, potential risks during shipping, and compensation in the event of a lost shipment.

International shipping 

1. Customs Duties and Taxes
All international orders are subject to customs duties, taxes, and fees as per the regulations of the destination country. Please note that any customs duties or import taxes that may apply are the sole responsibility of the client. These fees are set by local customs authorities and vary from country to country. Style by Panaash does not have any control over these charges and cannot predict what they may be.
We strongly recommend that you consult your local customs office or authorities to fully understand any potential charges prior to making a purchase. Refusal to pay customs fees will not result in the cancellation or refund of your order, and the shipment will remain your responsibility. Any additional charges for customs clearance must be borne by the client, and in the event of refusal, the package may be destroyed or returned at the discretion of customs, with no obligation on our part for replacement or compensation.

2. Shipping and Third-Party Carriers
For international shipping, we partner with third-party courier services, such as FedEx, to ensure that our products are delivered safely and in a timely manner. However, please note that these carriers operate independently from Style by Panaash, and once a package is dispatched, we rely on their services to handle transit, tracking, and delivery. While we aim to provide the best possible shipping service, we are not responsible for any delays, mishandling, or errors on the part of the shipping company.
The tracking information for your order will be provided once your package is dispatched, allowing you to follow the progress of your shipment. Please be aware that any issues related to the shipment, including delays, missed deliveries, or complications during transit, are the responsibility of the courier service, and we encourage you to contact them directly for assistance.

3. Risk of Loss During Shipping
International shipping carries an inherent risk, as we rely on third-party carriers to transport your package across borders. In the unfortunate event that a shipment is lost during transit, both the client and the seller (Style by Panaash) acknowledge and accept the risks involved.
While we will do everything possible to ensure a smooth shipping process, we cannot guarantee the safe delivery of international packages. By placing an order, the client agrees to share this risk. Should a package be lost in transit, we will work with the shipping company to trace and investigate the situation; however, Style by Panaash cannot be held liable for any lost shipments once they are handed over to the carrier.

4. Compensation for Lost Shipments
In the event that an international shipment is confirmed as lost by the carrier after their investigation, Style by Panaash offers the following compensation options to the client:
• Refund Option: The client may choose to receive a refund amounting to 40% of the total invoice value. This is to account for the shared risk between both parties as well as the costs associated with production, shipping, and third-party involvement.
• Replacement Option: Alternatively, the client may select a replacement saree of equal value (based on the original invoice) from our collection, subject to availability. The new saree will be shipped at no additional cost to the client.
Please note that the above options are the only compensation we offer in the event of a lost shipment, and no full refunds will be provided under any circumstances. Once the client has selected their preferred compensation method, no further claims regarding the original order will be entertained.

5. Client Responsibility
It is the responsibility of the client to provide accurate shipping details, including full name, address, contact information, and any additional notes necessary for smooth delivery. Any errors in the provided shipping information that result in a failed or delayed delivery are the responsibility of the client, and no refunds will be issued under such circumstances.
Additionally, the client must ensure that they are aware of any customs or import restrictions in their country that may affect the shipment. Style by Panaash is not liable for any packages held or confiscated by customs due to non-compliance with local import regulations.

6. Communication and Assistance
We value our clients and are committed to providing the best possible service. Should you have any concerns or questions about your shipment, we are here to assist. While we may not have full control over third-party shipping services, we will do our utmost to communicate with the courier on your behalf and keep you informed of any updates. If there are any issues or delays with your order, we encourage you to reach out to us immediately so that we can help resolve the matter in a timely manner.

By placing an international order with Style by Panaash, you agree to the terms outlined in this policy. We thank you for your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.