Refund, Return, Exchange & Store Credit Policy

Style By Panaash

At Style By Panaash, every saree is crafted with care and prepared according to the size selected by the customer. Our ready-to-wear sarees are custom-made to order, which means each piece is prepared specifically according to the customer's selected size and requirements. We follow a clear returns, cancellation, and refund policy to ensure transparency and fairness to our customers.

By placing an order on www.stylebypanaash.in, you acknowledge that you have read and understood this policy.

1. No Direct Refunds

We do not offer direct refunds to the original payment method for ordinary change-of-mind requests or customer-selected sizing errors, except where required by applicable law.

Once an order has entered processing or the saree has been cut and prepared according to the selected size, it cannot be cancelled at the customer's request, except where required by applicable law.

We request customers to carefully review the product details, size chart, measurements, and processing timelines before placing an order.

2. Store Credit

Where a return, refund, or other resolution is approved by Style By Panaash, the resolution will generally be provided in the form of store credit instead of a direct monetary refund, subject to applicable law.

Store credit may be used towards a future purchase on our website and will be issued only after the request has been reviewed and approved by our team. Any applicable conditions, validity period, or restrictions will be communicated at the time of issuance.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

3. Custom-Made and Made-to-Order Sarees

All our ready-to-wear sarees are made to order based on the size selected by the customer at checkout. Our products are not mass-produced or interchangeable between customers.

Therefore, we do not accept cancellations, returns, or exchanges due to:

• Change of mind after placing an order.

• Incorrect size or measurements selected by the customer.

• Incorrect product selection.

• Personal styling or colour preferences.

• Expectations that differ from the product descriptions, photographs, or measurements provided on our website.

Customers are responsible for carefully reviewing our size chart, measurement guidelines, product descriptions, and order details before confirming their purchase.

4. Damaged, Defective, Missing, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact our customer support team within 48 hours of delivery with your order number and supporting evidence.

Each request will be reviewed by our team. If the issue is verified, Style By Panaash will provide an appropriate resolution in accordance with applicable law.

Compulsory Unboxing Video

A complete, uninterrupted unboxing video is compulsory for claims relating to damaged, defective, missing, or incorrect items.

To help us verify your claim, the video must:

• Begin before the parcel is opened.

• Clearly show the original packaging and shipping label.

• Show the complete process of opening the parcel.

• Clearly display the product received and the issue being reported.

• Be continuous, without cuts, edits, or interruptions.

Please ensure the video is recorded in good lighting and that the package and product are clearly visible.

Clear photographs highlighting the specific issue and a brief description of the concern must also be provided.

Claims submitted without an unboxing video may be difficult to verify and may not be accepted where the video is reasonably necessary to establish the issue, subject to applicable law.

Please do not send any product back without first contacting our team and receiving return instructions.

5. Minor Stains, Marks, and Manufacturing Variations

Please note that minor stains, marks, or small irregularities may occasionally occur during fabric handling, stitching, finishing, or other stages of the manufacturing process.

Minor imperfections that do not materially affect the saree's appearance, usability, or quality will not automatically be considered damage or a defect.

Slight variations in colour, texture, weave, or finish may also occur due to the nature of the fabric, lighting, photography, or manufacturing process.

However, significant stains, damage, or defects that materially affect the product's appearance, usability, or quality will be reviewed individually in accordance with applicable law.

6. Size and Fit Concerns

Customers are requested to refer carefully to the size chart and measurement instructions available on our website before placing an order.

If an incorrect size was selected at checkout, responsibility for that selection rests with the customer. Since each saree is prepared according to the chosen size, we cannot guarantee an alteration or exchange in such cases.

If you experience a fit issue, please contact our team. We will review the concern and advise whether an alteration or another suitable resolution is possible. Please note that some designs may not be suitable for alteration.

Any approved alteration, return shipping, or reshipping charges will be communicated to the customer before the process begins.

7. Order Processing and Shipping

Our regular collection generally requires 7–8 days of processing, while certain pre-order sarees may require a longer processing period, as specified on the relevant product page.

Please note that processing time and shipping time are separate unless explicitly stated otherwise. The applicable shipping timeline does not replace the processing period.

Customers are requested to review the processing and shipping timelines before placing an order, especially when purchasing for a specific event or occasion.

Any concerns regarding processing or transit delays should be reported to our customer support team with the relevant order details. Our team will review the status and communicate the available options in accordance with applicable law and the circumstances of the order.

8. Shipping and Return Costs

For requests arising from a change of mind, incorrect size selection, or other customer-related reasons, we cannot guarantee acceptance of a return or exchange.

Where an alteration or return is approved, any applicable shipping, return, alteration, or reshipping charges will be communicated to the customer in advance.

Where a remedy is required because of a verified defect, incorrect item, or other issue attributable to Style By Panaash, shipping costs and the resolution will be handled in accordance with applicable law.

9. How to Request Assistance

For any concerns regarding your order, including damaged, defective, missing, or incorrect items, please contact our team with the following details:

• Order number.

• Description of the issue.

• Clear photographs of the product, where applicable.

• Complete, uninterrupted unboxing video for claims where required under this policy.

Contact Email: panaashsaree@gmail.com

Website: www.stylebypanaash.in

Our team will review your request and communicate the next steps. Please allow reasonable time for the review process.

10. Policy Acceptance and Updates

By placing an order on www.stylebypanaash.in, customers acknowledge that they have read and understood this policy, including our custom-made production process, cancellation restrictions, return and exchange conditions, unboxing video requirement, and store credit policy.

Style By Panaash reserves the right to update this policy when necessary. Any revisions will be published on this page.

Thank you for choosing Style By Panaash. We take pride in preparing every saree with care and attention to the size and requirements selected by our customers.