SHIPPING POLICY

Style By Panaash

At Style By Panaash, every saree is prepared with care and attention to detail. As our sarees are made to order, we follow a structured processing and shipping system to ensure that each order is prepared and dispatched within the applicable timelines.

Please read our Shipping Policy carefully before placing your order.

1. Order Processing Timelines

Processing time refers to the time required to prepare your order before it is dispatched. It is separate from the shipping and delivery time.

Our processing timelines are as follows:

• Regular Collection: 7–8 working days.

• Pre-Order Sarees: Up to 14 working days, as specified on the product page.

• Blouse Stitching: 8–10 working days.

• Urgent Collection: 2–3 working days.

Please check the product page and collection details before placing your order, as processing timelines may vary by product.

All timelines are calculated in working days and exclude Saturdays, Sundays, and public holidays.

2. Shipping and Delivery Timelines

Shipping timelines begin after your order has been dispatched. The estimated delivery time depends on the shipping method selected at checkout and the destination.

Domestic Shipping — India

• Standard Shipping: Approximately 6–7 working days after dispatch.

• Express Shipping: Approximately 3–4 working days after dispatch.

International Shipping

• Standard International Shipping: Approximately 14–18 working days after dispatch.

• Express International Shipping: Approximately 6–7 working days after dispatch.

International delivery timelines may vary depending on the destination country, customs clearance, postal networks, and local courier operations.

The timelines mentioned above are estimates and are not guaranteed delivery dates.

3. Quick Ship Collection

Products listed under our Quick Ship Collection are prioritised for dispatch within 2 working days.

Estimated delivery timelines after dispatch are:

• India: Approximately 3–5 working days.

• International: Approximately 6–7 working days.

Please note that dispatch within the specified processing period does not guarantee delivery by a particular date. Courier delays, customs clearance, and circumstances beyond our control may affect delivery.

4. Shipping Charges

Shipping charges are calculated based on the shipping method, destination, and applicable courier rates. Any shipping fee payable will be displayed at checkout.

International express shipping charges are based on applicable courier rates, including FedEx rates where applicable.

Any complimentary shipping option will be subject to the conditions displayed at checkout.

5. Tracking Information

Tracking information will be shared after your order has been dispatched, where tracking is available for the selected shipping method.

For international standard shipping, live tracking may not be available throughout the entire journey because shipments may pass through multiple postal and delivery networks.

If you have a query regarding your order's processing or dispatch status, please contact our dispatch team at panaashsaree@gmail.com.

Please allow the applicable processing and delivery timelines to pass before raising a delivery-delay concern.

6. Delivery Attempts

Our courier partners generally make up to three delivery attempts, subject to the courier's operational procedures.

If the shipment cannot be delivered after the permitted attempts, it may be returned to our warehouse.

In such cases, any applicable re-delivery or reshipping charges will be communicated to the customer before the order is shipped again.

For deliveries within India, a re-delivery charge of ₹399 applies where a shipment is returned to our warehouse due to unsuccessful delivery and needs to be reshipped.

International Delivery Customers are responsible for providing a complete and accurate delivery address and a valid, reachable contact number when placing an international order. Please ensure that all shipping details are correct before completing your purchase.

If a shipment cannot be delivered due to an incorrect or incomplete address, an invalid contact number, or the recipient being unreachable, the courier company may hold the package at its nearest delivery office or designated collection centre. In such cases, the customer will be responsible for contacting the courier company and collecting the package from the designated location.

If the package is returned to Style by Panaash due to incorrect shipping details or failed delivery caused by the customer, an additional international shipping fee will apply to resend the order. The applicable fee will be communicated by our agent based on the destination country and the courier charges.

Style by Panaash will not be responsible for delivery delays or failed delivery attempts arising from incorrect or incomplete information provided by the customer.

By placing an international order, customers agree to provide accurate shipping information and cooperate with the courier company to ensure successful delivery.

7. Correct Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, a valid phone number, and all other information required for successful delivery.

Please carefully review your delivery details before completing your purchase.

Any request to correct an address or phone number must be submitted before dispatch. We cannot guarantee that changes can be made once a shipment has been handed over to the courier.

After dispatch, any change request will be subject to the courier's policies and operational limitations. We cannot guarantee delivery if incorrect or incomplete information was provided at checkout.

A valid phone number is particularly important because the courier may use it for delivery coordination, verification, or OTP-based delivery.

8. Reshipping of Returned Orders

If a shipment is returned to our warehouse because of an incorrect address or phone number, the customer's unavailability, repeated unsuccessful delivery attempts, or failure to complete the delivery process, reshipping may be arranged after the shipment returns to us.

For domestic orders within India, a re-delivery charge of ₹399 will apply where the shipment is returned and needs to be reshipped.

The customer must confirm the correct delivery details and pay the applicable reshipping charges before the order is dispatched again.

Any reshipping arrangement will be subject to the shipment's condition, courier availability, and applicable operational requirements.

9. Delays in Shipping and Delivery

We make every reasonable effort to process and dispatch orders within the stated timelines. However, delivery may be delayed due to circumstances such as:

• Courier or postal service delays.

• High-volume festive periods.

• Weather conditions or natural events.

• Customs inspections or clearance delays.

• Strikes, transport disruptions, or operational issues.

• Incorrect or incomplete delivery details.

• Other circumstances beyond our reasonable control.

We appreciate your patience if such delays occur. Estimated delivery timelines are provided as guidance and should not be treated as guaranteed delivery dates.

10. Lost or Missing Shipments

If a shipment appears to be lost, please contact us at panaashsaree@gmail.com so that we can raise the matter with the relevant shipping partner.

We will investigate the shipment and follow up with the courier. A shipment will be treated as lost once its status has been investigated and the loss has been confirmed by the relevant shipping partner or otherwise established.

Once a lost shipment is confirmed, the available resolution may include:

• Refund: A refund processed within 20–25 business days, subject to confirmation and the applicable payment process; or

• Replacement: A replacement of the same saree, subject to availability.

Any refund or replacement will be handled in accordance with the applicable circumstances and requirements.

11. International Customs, Duties and Taxes

For international orders, the customer is responsible for any customs duties, import taxes, local GST or sales taxes, customs clearance charges, and courier service fees imposed by the destination country, unless expressly stated otherwise at checkout.

These charges are determined by the relevant authorities and service providers. Style By Panaash does not control these charges and cannot guarantee that additional fees will not apply.

Customers are responsible for checking their country's import requirements before placing an international order.

Delays caused by customs inspections, duties, documentation requirements, or clearance procedures are outside our direct control.

12. Order Cancellation Policy

Orders cannot be cancelled once placed.

As our sarees are made to order, we immediately initiate and expedite the processing of orders to meet the stated dispatch timelines. Once an order is placed, our team begins coordinating the required preparation and production processes.

For this reason, we do not accept customer-initiated cancellation requests after an order has been placed. We request all customers to carefully review their selected saree, size, length, and delivery details before completing their purchase.

13. Cancellation or Changes Initiated by Style By Panaash

In exceptional circumstances, Style By Panaash may be unable to fulfil an order due to product availability, operational limitations, or other unforeseen issues.

If we need to cancel an order, we will inform the customer and arrange any applicable refund in accordance with the applicable requirements.

Any requested changes to an order will be subject to our production status and operational feasibility. We cannot guarantee that changes can be accommodated once processing has begun.

14. Circumstances Beyond Our Control

Style By Panaash will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transport disruptions, courier network failures, or customs-related delays.

Where such circumstances affect an order, we will make reasonable efforts to communicate relevant updates and coordinate with the shipping partner.

15. Contact Us

For questions about order processing, dispatch, tracking, or shipping, please contact:

Email: panaashsaree@gmail.com

Website: www.stylebypanaash.in

We request customers to check the relevant product details and timelines before placing an order. Thank you for choosing Style By Panaash and for your patience as we prepare each saree with care.