Terms & Conditions

Style By Panaash

Welcome to Style By Panaash. These Terms & Conditions govern your access to and use of www.stylebypanaash.in and the purchase of products from our website.

Style By Panaash is an Indian brand specialising in ready-to-wear sarees, including custom-made and made-to-order products. By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to:

Engage in fraudulent activities or provide false information.
Attempt to gain unauthorised access to our website, systems, or customer information.
Interfere with the website's security, functionality, or operation.
Copy, reproduce, distribute, or commercially exploit our website content without written permission.
Use our website in any way that violates applicable laws or infringes the rights of Style By Panaash or others.

We reserve the right to restrict or suspend access where we reasonably believe there has been misuse, fraudulent activity, or a violation of these terms, subject to applicable law.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.

However, slight variations in colour, texture, weave, finish, and appearance may occur due to fabric characteristics, lighting, photography, screen settings, and the manufacturing process.

Minor variations that do not materially affect the product's appearance, usability, or quality will not automatically constitute a defect.

Product availability may change without notice. In the event that a product cannot be supplied after an order has been placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

Style By Panaash reserves the right to correct genuine errors in product descriptions, pricing, and availability, subject to applicable law and any rights arising from an accepted order.

3. Custom-Made and Made-to-Order Sarees

Our ready-to-wear sarees are prepared according to the size and specifications selected by the customer at checkout.

Each order is processed according to the selected measurements and applicable production requirements. Our products are not necessarily interchangeable between customers.

Customers are responsible for:

Reviewing the size chart and measurement guidelines before ordering.
Selecting the correct size and length.
Checking the product description and customisation options.
Reviewing the processing and shipping timelines before placing an order.

Incorrect size selection or incorrect measurements provided by the customer may affect the fit of the finished saree. We cannot guarantee alterations or exchanges in such circumstances.

Please refer to our Refund, Return, Exchange & Store Credit Policy for further information.

4. Pricing, Payment Terms and Order Confirmation

All prices and applicable charges will be displayed during the purchasing process. Any applicable taxes, shipping charges, or other charges that we collect will be disclosed as required by law.

Full payment is generally required when placing an order unless an alternative payment arrangement is expressly offered at checkout.

Orders are subject to successful payment verification and acceptance by Style By Panaash. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has completed processing or been dispatched.

If a payment fails, is reversed, remains unconfirmed, or is reasonably suspected to be fraudulent, we may place the order on hold or cancel it, subject to applicable law and any refund obligations.

Customers must ensure that their billing, contact, and delivery information is accurate at checkout.

5. Order Cancellation and Amendments

Because our sarees are custom-made to order, cancellation and modification requests are subject to the stage of production.

Once an order has entered processing or the saree has been cut and prepared according to the selected size, we generally cannot accommodate customer-requested cancellations or changes, except where required by applicable law.

Customers are advised to review all order details carefully before completing payment.

If you need to correct an address, phone number, size, or other order detail, please contact us as soon as possible. We cannot guarantee that changes can be made once production has started or the shipment has been handed over to the courier.

Please refer to our Refund, Return, Exchange & Store Credit Policy for further details.

6. Order Processing and Dispatch

Our regular collection generally requires 7–8 days of processing. Certain pre-order or pre-book sarees may require a longer processing period, as specified on the relevant product page.

Processing time and shipping time are separate. Any shipping estimate provided does not replace the processing period unless explicitly stated otherwise.

During festive seasons, promotional periods, or unusually high order volumes, processing or transit may take longer than anticipated.

Tracking details will be shared according to the applicable shipping method and dispatch process. Customers may contact our dispatch team at panaashsaree@gmail.com for order-related enquiries.

Customers are encouraged to check the stated timelines before placing an order, particularly when purchasing for a specific event or occasion.

7. Shipping and Delivery Terms

We work with third-party courier and logistics partners to deliver orders within India and internationally.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, customs clearance, local regulations, remote delivery locations, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery enquiries and coordinate with the relevant logistics provider. However, we cannot guarantee a particular delivery date or control every aspect of a third-party courier's operations.

Customers are responsible for providing a complete and accurate delivery address, valid phone number, and other information required for successful delivery.

If a shipment is delayed, undeliverable, returned to origin, or held because of incorrect customer information or failure to complete delivery requirements, additional shipping or reshipping charges may apply where permitted by law. Any applicable charges will be communicated to the customer.

Once an order has been handed over to the courier, delivery enquiries and requests to modify shipment details may be subject to the courier's procedures and restrictions.

8. International Shipping, Customs, GST and Import Duties

International orders may be subject to customs duties, import taxes, GST or equivalent local taxes, customs clearance fees, handling charges, and other charges imposed by the destination country.

International customers are responsible for applicable customs duties, import taxes, local taxes, and government-imposed clearance charges that are not expressly included in the amount collected at checkout.

These charges are determined by the relevant authorities and may vary from country to country. Style By Panaash does not control these charges and cannot predict the exact amount or timing of an assessment.

The courier or customs clearance provider may also impose additional service or handling fees, depending on the shipment and destination.

Customers are responsible for checking the import requirements applicable to their country and paying any charges lawfully imposed on their shipment.

If an international shipment is delayed, held, or returned because the customer does not pay applicable duties, provide required documentation, or complete customs formalities, the resulting delivery consequences and any permitted additional shipping charges may apply.

Where required by law, we will provide relevant shipment and customs information to the appropriate authorities or logistics providers.

In the event of an unsuccessful delivery, the shipment may not be returned to Style By Panaash due to logistical constraints, high return shipping costs, customs restrictions, or other operational limitations. The handling of such shipments, including whether they are returned, held, disposed of, or otherwise handled, rests solely with the shipping carrier and is subject to its policies and procedures. Style By Panaash shall not be held responsible for any shipment that is not returned to us or that is disposed of by the carrier following a failed delivery attempt. Any additional costs arising from return shipping, reshipment, or related logistics may be borne by the customer, where applicable.

9. Order Discrepancy Policy

At Style By Panaash, every saree is carefully checked and packed before dispatch. However, if you notice a discrepancy with your order, please notify us promptly.

Discrepancies may include:

Missing items or components.
An incorrect product received.
A significant manufacturing defect.
Damage during transit.
Other material discrepancies between the item ordered and the item delivered.

All order-related discrepancies must be reported within 10 days from the date of delivery.

To report a discrepancy, customers must:

Contact us within the 10-day reporting period.
Provide their order number and a clear description of the issue.
Share clear photographs and any supporting videos requested by our team.
Provide a complete, uninterrupted unboxing video for claims involving missing, damaged, defective, or incorrect items, where reasonably necessary to verify the claim.

The unboxing video should begin before the parcel is opened and clearly show the shipping label, original packaging, opening of the parcel, and product received. The video should be continuous and unedited.

Claims reported after 10 days may be more difficult to investigate and may not be accepted where timely notification is reasonably necessary to verify the discrepancy, subject to applicable law. This reporting period does not exclude any consumer rights or remedies that cannot legally be restricted.

Our team will review the available evidence and communicate the appropriate resolution.

10. Minor Stains, Marks and Fabric Variations

Minor stains, marks, or small irregularities may occasionally occur during fabric handling, stitching, finishing, or other manufacturing processes.

Minor imperfections that do not materially affect the saree's appearance, usability, or quality will not automatically be treated as damage or a defect.

Natural variations in fabric texture, weave, colour, or finish may also occur. Product photographs are intended to provide a reasonable representation of the product, but slight differences may arise due to lighting and screen settings.

Significant stains, damage, or defects that materially affect the product will be reviewed individually in accordance with applicable law.

11. Refunds, Returns, Exchanges and Store Credit

Style By Panaash generally does not offer direct refunds to the original payment method for ordinary change-of-mind requests or customer-selected sizing errors.

Where a return or other resolution is approved, we generally offer store credit instead of a direct monetary refund, subject to applicable law.

Returns and exchanges are not ordinarily accepted for change of mind, incorrect size selection, or personal styling preferences because our sarees are custom-made to order.

Verified cases involving damaged, defective, incorrect, or materially misrepresented products will be reviewed and resolved in accordance with applicable law.

Please review our separate Refund, Return, Exchange & Store Credit Policy for complete details.

12. Disclaimer of Liability

We make reasonable efforts to maintain the accuracy, availability, and security of our website and to fulfil customer orders in accordance with the information provided at checkout.

However, to the extent permitted by applicable law, Style By Panaash shall not be responsible for losses arising from circumstances beyond our reasonable control, including:

Delays or disruptions caused by third-party courier or logistics providers.
Customs delays, government-imposed duties, or import restrictions.
Incorrect delivery information provided by the customer.
Temporary website interruptions or technical failures.
Unauthorised access resulting from circumstances beyond our reasonable control despite appropriate security measures.
Indirect or consequential losses arising from a customer's inability to use a product at a particular event or on a particular date.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited. Nothing in this section restricts any mandatory consumer rights or remedies available under applicable law.

13. Intellectual Property and Trademarks

All content on www.stylebypanaash.in, including product photographs, videos, graphics, logos, brand names, designs, written content, product descriptions, website layouts, and other creative materials, is owned by or licensed to Style By Panaash, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes. You may not, without prior written permission:

Copy, reproduce, or republish our product photographs or videos.
Use our logo, brand name, or trademarks for commercial purposes.
Copy our product descriptions, website content, or original creative materials.
Reproduce or distribute our content for advertising or resale.
Use our intellectual property in a way that falsely suggests an affiliation with Style By Panaash.

Nothing on this website grants you a licence or right to use our intellectual property except as expressly permitted in writing or by applicable law.

We reserve the right to take appropriate action against unauthorised use of our intellectual property.

14. Privacy and Data Protection

When you use our website or place an order, we may collect and process personal information such as your name, email address, phone number, shipping address, order details, and payment transaction information.

We use this information to process orders, arrange delivery, provide customer support, prevent fraud, improve our services, and fulfil legal obligations.

Relevant information may be shared with payment processors, shipping partners, website service providers, and other authorised service providers where necessary to operate our business.

We take reasonable steps to protect personal information and handle it in accordance with our Privacy Policy and applicable law.

For further details about the collection, use, storage, and protection of your information, please read our separate Privacy Policy available on www.stylebypanaash.in.

15. Third-Party Services and External Links

Our website may contain links to third-party websites, payment gateways, social media platforms, courier tracking pages, or other external services.

These services are operated independently and may be governed by their own terms, policies, and privacy practices.

Style By Panaash does not control all third-party websites or services and is not responsible for their content, availability, security, or independent practices.

The inclusion of an external link does not necessarily constitute an endorsement. Customers should review the relevant third party's terms and policies before using its services.

Nothing in this section excludes liability that cannot legally be excluded.

16. Website Availability and Technical Issues

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted due to maintenance, technical problems, software updates, network failures, or other circumstances.

We do not guarantee that the website will always be uninterrupted, error-free, or compatible with every device or browser.

We reserve the right to update, modify, suspend, or discontinue website features where reasonably necessary, subject to applicable law.

17. Force Majeure

Style By Panaash shall not be considered in breach of these terms solely because of a delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, epidemics, government restrictions, strikes, civil disturbances, transport disruptions, or major technical or infrastructure failures.

We will make reasonable efforts to minimise the impact of such circumstances and communicate material order-related developments where appropriate.

This clause does not remove any refund, delivery, or other obligations that remain applicable under law.

18. Customer Complaints and Grievance Contact

If you have a complaint regarding an order, product, payment, delivery, or use of our website, please contact us with your order number and relevant details.

Business Name: Style By Panaash

Website: www.stylebypanaash.in

Email: panaashsaree@gmail.com

Please note that the email above is our customer contact address. Any legally required grievance officer details, business address, and other mandatory disclosures should be displayed separately on the website.

We will review complaints and respond within the time required by applicable law.

19. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and mandatory legal rights.

Any disputes arising from the use of our website or purchase of our products shall be addressed in accordance with applicable law. Nothing in these terms prevents a customer from approaching a consumer forum, regulatory authority, or other competent body where legally entitled to do so.

20. Changes to These Terms

Style By Panaash may update these Terms & Conditions from time to time to reflect changes in our products, business practices, website features, or legal requirements.

Revised terms will be published on this page with an updated effective date. Customers are encouraged to review this page periodically.

Changes will not remove rights or remedies that have already accrued or that cannot legally be excluded.

21. Contact Information

For questions regarding these Terms & Conditions, orders, shipping, or our policies, please contact: